PRODUCTION & SHIP TIMES
Production times are specific to each item and change periodically.
Current Ear Production Time: New orders will ship by mid-late July. Please read below for rush order requests!
Sunglasses: ORDERS SHIP IN 1-4 BUSINESS DAYS*
*Rock the Dots Pre-orders will ship between the end of May and mid-June. (Updated 6.19.19): Pre-orders are being packaged this week and will be shipped by Friday, 6.21.19.
If you need your item to ship earlier than the end of the current estimated timeframe, please send us an email BEFORE you place an order to make sure we can accommodate you.** Rush orders on ears may be possible, but we handle these on a case-by-case basis. There are no rush orders available for Sunglasses pre-orders. Standard shipping time is between 2-6 business days. Priority Mail shipping is available for an additional cost, and takes between 1-3 business days.
**If you do not get an e-mail approval from us about a rush order request prior to ordering, your request may not be honored and cancellations/refunds will not be given.
PLEASE NOTE: We do the best we can to ship orders with ample time to arrive to their destinations by the requested date. However, we are not responsible for USPS delays during transit that are outside of our control. Refunds will not be given for packages that arrive late due to USPS delays. If you are concerned with shipping speed, we suggest selecting priority mail at checkout.
RETURNS & EXCHANGES
We do not accept returns on ear orders. If, however, there is a problem or defect with your item, please contact us within 48 hours of receiving your order so that we may correct the problem.
Due to the limited stock of our sunglasses, we will accept returns on these items for store credit only. Please contact us within 48 hours of receiving your order if you would like to return your sunglasses for store credit.
Any returns must be postmarked for return within 48 hours of you notifying us about the problem and the item must be returned in the same condition it was delivered in. We want you to be 100% happy with your order!